This module will provide learners with the skills, knowledge and competencies to enable them to develop and exhibit an understanding of functions and procedures associated with front office management and ancillary areas with due regard to professionalism and customer care, using a property management system efficiently and effectively to include an overview of social media and digital marketing tools used at rooms division level.

1. Appraise the role and range of accommodation types and pricing structures available in the hospitality business today.
2. Evaluate the role and functions of effective front office operations management including essential hotel legislation.
3. Demonstrate proficiency in utilising hospitality software applicable to rooms division PMS system to include social media channels used by the hospitality industry.
4. Evaluate the role Front Office plays in selling hotel services through social media and digital marketing platforms.
5. Assess the essential introductory steps that must be taken to operate an efficient Revenue Management system, using forecasts and historical data and distribution channel management.

To provide the learners with the knowledge and competencies related to the sustainable facilities management of hospitality properties.

1. Evaluate the operational aspect of the accommodation and ancillary services in the room divisions department.
2. Appraise factors associated with property occupation and management-interior design maintenance (PMP), service, safety and performance.
3. Assess the key issues associated in managing security systems and emergency procedures.
4. Diagnose the purchasing process, sourcing supplies, costs and budgeting, risk management and contract services associated with hospitality properties.
5. Develop a rationale for sustainable development and the environmental impact of building, sustainable building design, energy management, waste management, water management, eco design and hospitality facilities systems development.
6. Appraise the environmental management systems, sustainability performance, auditing processes and environmental accountability in hospitality properties.

The focus of this module is on the application of learning to real work issues. Work based learning involves reflection on practice and learning from the experience. This module provides an opportunity for the learner to relate academic theory to the workplace, it introduces the learner to the concepts of learning for and from their work organisation. The learner will identify an issue within their work organisation that merits investigation and draw upon a wide range of specialised or conceptual information in order to formulate an appropriate response to that issue. This module requires the learner to complete a reflective learning portfolio using techniques and tools such as critical incidence analysis and reflective logs.

1. Work independently on a research project
2. Apply academic knowledge and skills to specific tourism/hospitality industry situations.
3. Describe the work organisation, its aims, business model and operating environmental.
4. Evidence critical thinking and problem-solving skills by researching a specific business issue.
5. Interpret and report research findings.
6. Analyse and evaluate personal competency development by undertaking a reflective learning portfolio.