This module will introduce learners to the theory and application of human resource management in tourism enterprises. This module will examine relevant employment legislation throughout the process. Learners will identify and apply practical application of theories to the efficient management of the recruitment, selection, reward and performance elements of people management. The key challenges involved in the efficient management of people in organisations are explored.

1. Evaluate the functions of essentials for people management and critique their implications for the people resourcing and development process.
2. Assess the core activities of managing people, including the factors contributing to induction, wellness, diversity, inclusion and equality
3. Appraise the nature of training and development and its application to line managers in the service industry.
4. Evaluate employment legislations that impacts on the core activities of HRM.
5. Appraise different performance management and reward systems.

This module examines traditional and contemporary theories of leadership and explores the significant role of the leader in organisational development. Learners are introduced to the evolving field of organisational development. Sustainable effective organisational performance requires the constituent parts of the organisation to align with the goals of the organisation. This module analyses the structural, cultural and human factors within an organisation and how they relate to each other. The leadership challenge of improving implementing and managing the change process is examined.

1. Assess and critically analyse the theories and concepts of leadership.
2. Critically evaluate models and approaches to organisational development.
3. Analyse actual change situations from an organisational development perspective
4. Explore major challenges facing organisations and organizational development.
5. Assess how managerial interventions can result in the effective management of change.

The aim of this module is to introduce the learner to the theory and application of talent management techniques and how to identify, develop, engage, retain and deploy individuals who are considered particularly valuable to a tourism enterprise. The learner will gain an understanding of strategies that focus on positive psychology, inclusiveness and the establishment of talent-centred cultures and how these strategies should align with business goals and strategic objectives.

1. Critically evaluate the different approaches to defining, developing and retaining talent on an individual and team level.
2. Analyse and appraise the different methods of attracting and identifying talent for tourism enterprises to include neurodiversity and employment engagement.
3. Assess the different methods of retaining staff and developing a talent culture.
4. Critically evaluate workplace planning and how it can be aligned with business strategy.
5. Explore the future of different work practices to include an introduction to data analytics and managing a multi-generational workforce.

The aim of this module is to familiarise the learners with the concepts and principles of coaching and mentoring techniques by introducing them to recognized models and practices. In addition, this module will build on the learner’s competence by developing their coaching and mentoring knowledge, skills and abilities.

1. Contrast coaching and mentoring and develop an understanding of the role and responsibilities of effective coaches and mentors in the workplace.
2. Assess a range coaching and mentoring models and appreciate their potential and limitations
3. Appraise the skills and competencies of effective coaches and mentors.
4. Evaluate the ethical and professional issues pertaining to coaching and mentoring.
5. Recognise barriers to coaching and mentoring within organisations.

This module will introduce the learner to the theory, processes, and practices of negotiation, conflict resolution, and relationship management to help to become a more effective negotiator in a variety of situations. A practical grounding of the management of employment relations in tourism enterprises will also be explored. A critical review of dispute resolution procedures and the principles of negotiatio settlements will be examined. The learners will explore the different types of conflict and how to master the concepts, skills, and practices of effective business communications and negotiations.

1. Appraise the factors that impact on stable employee relations and the mechanisms that exist to facilitate positive employee relations.
2. Evaluate and reflect on interpersonal skills, conflict resolution, and negotiation style.
3. Develop facilitation/mediation skills and strategies for negotiations and conflict management.
4. Evaluate various negotiation styles and the associated strengths and weaknesses.
5. Assess the various types of dismissal in Ireland and the different mechanisms for resolving disputes inclusive of industrial relations law in Ireland. To be able to apply their knowledge to problem scenarios and case studies.

The focus of this module is on the application of learning to real work issues. Work based learning involves reflection on practice and learning from the experience. This module provides an opportunity for the learner to relate academic theory to the workplace, it introduces the learner to the concepts of learning for and from their work organisation. The learner will identify an issue within their work organisation that merits investigation and draw upon a wide range of specialised or conceptual information in order to formulate an appropriate response to that issue. This module requires the learner to complete a reflective learning portfolio using techniques and tools such as critical incidence analysis and reflective logs.

1. Work independently on a research project.
2. Apply academic knowledge and skills to specific work situations.
3. Describe the work organisation, its aims, business model and operating environmental.
4. Evidence critical thinking and problem solving skills by researching a specific business issue.
5. Analyse industry-based performance in relation to academic theory.
6. Interpret and report research findings.
7. Analyse and evaluate personal competency development by undertaking a reflective learning portfolio