This module explores public sector leadership, innovation and transformational change in its widest sense, examining the nature and extent of government reform and modernisation, the underlying concepts and drivers of policies and programmes, and the transformational change necessary to bring it about. The module provides a strong theoretical and practical underpinning for the student to describe and analyse the current situation within the participant's organisation in the context of leading and improving national and international government services.

1. Challenge and evaluate the theories and policies underpinning leadership, innovationand transformation initiatives at national and international levels
2. Compare and contrast national Government modernisation policies and programmeswith a similar organisation in another jurisdiction and/or globally.
3. Critically analyse the current status of service delivery improvement programmes in a participants sponsoring organisation through outcomes based accounting techniques.
4. Critically evaluate given case studies and apply the findings appropriately by integrating collaborative design for policy and systems to address social injustice, wicked problems and inefficiencies.

SUMMARY DESCRIPTION Organisations must possess certain capabilities in order to implement strategic change. This module investigates the leadership capabilities required to implement innovative, transformational change programmes. The module examines the roles of leadership, vision, risk identification and management in the processes of implementing a major transformational change programme. It explores tools and techniques to examine the challenging dynamics of leadership. RATIONALE
A critical element in organisational reform initiatives is an understanding of the role of leadership in the change process. The public service still has significant problems to overcome before being able to reap the full benefits of transformational change. The purpose of this module is to provide theoretical underpinning to building strategic leadership capabilities through modernising the concept of leadership and management.
AIMS
The aim of this module is to provide participants with a deep understanding of the need to build strategic capabilities in the human resources of the organisation's leadership and senior management. Providing them with the tools and skills to perform as agents of change as they commit to building equitable and inclusive organisations.

1. Critically evaluate the differing roles, responsibilities and styles of leadership.
2. Compare and contrast a range of leadership theories with a view to proposing the mostappropriate approaches to leadership for their organisation.
3. Assess the relationship between team dynamics and leadership and the impact onorganisational effectiveness.
4. Propose reforms to current organisational leadership practices that could foster anequitable and inclusive organisation.

This module provides a thorough investigation into placing the citizen at the centre of public policy and service design, development and delivery. Techniques and methodologies of collaborative design and co-production of services are explored to encompass digital and stakeholder inclusion and the addressing of wicked and societal issues.

1. Critically assess the fundamental role of the citizen and other key stakeholders in policydevelopment to drive effective public service design and delivery particularly, in thecontext of increasing digitalisation.
2. Critically evaluate key concepts, principles, theories and methodologies increasinglyapplied to address wicked issues and understand grand societal challenges (e.g. coproduction; outcomes based accountability etc.).
3. Apply these alternative forms of policy and service design and delivery in a publicservices framework and explore collaborative potential to address wicked issues and tounderstand grand societal challenges.
4. Integrate well-defined customer service outcomes into systems and organisations toalign resources for on-going improvement and to build trust.

This module aims to assist participants in acquiring a deep understanding of change management within public service organisations. It aims to highlight the interdependence of many aspects of work life, including strategic, structural, behavioural, and cultural issues that need to be considered in a complex web that influence individual and organisational performance in the process of change. It is intended that participants will develop skills that will enable them to become more effective agents for change within their organisations. Through the adoption of an integrative approach to structural, behavioural, and cultural issues within organisations this module aims to permit participants to acquire a knowledge and understanding of how these various factors inter-relate in the development of innovative structural and cultural configurations based on employee empowerment and commitment.

1. Critically evaluate the need for change within public service organisations and relate the antecedents of change to the participants own organisational context.
2. Compare and contrast a range of approaches to change with a view to proposing themost appropriate approaches to change and formulating a cogent response in relation tochange issues.
3. Assess the relationship between change management, organisational structure,behaviour and culture and their impact on organisational effectiveness.
4. Suggest reforms to management practices that could be advanced to nurture anappropriate organisational culture that will aid successful change.

The module will consider: how to ensure that citizen demands are a driver of digital service transformation; how the use of technology and data can be improved; how to deploy and develop the relevant people capabilities; how digital technologies disrupt organisations by transforming processes and business models; and break down the barriers associated with achieving the goals of digital transformation.

1. Evaluate the importance of joined-up, secure service delivery and the potential of digitaltransformation. Identify opportunities for improved transparency, policy-making,implementation and outcomes based upon accountability through consistent and high quality information across government departments and agencies.
2. Assess how digital transformation is disrupting business and explore the barriers thatneed to be overcome to achieve joined up digital service delivery, and strategies thatneed to be taken to deliver it.
3. Critically analyse the benefits and challenges posed by moving from disparate systemsto digitised interactive services which may include using shared services models ofinformation sharing, services sharing and inter-agency working. Privacy and securityimplications must be assessed and this should include policy considerations on wheredata should be shared, where it might be shared and where it should never be shared.
4. Examine the leadership and strategic vision required to overcome the barriers and attainthe opportunities offered by digital technologies.

SUMMARY DESCRIPTION
The module evaluates the critical importance of performance management within the public service and provides the participants with the knowledge and skills to lead and develop effective models of performance evaluation; to focus attention on outcomes and impact; to achieve key performance indicators; assesses the range of tools and techniques available to
leaders and managers. The module addresses frameworks and the leadership capabilities needed to evaluate and manage risk and maximise impact in pursuit of transformational change. RATIONALE
There is a concerted emphasis at the centre of both governments to develop a measurement framework to evaluate innovation and reform outcomes. International examples abound in Canada, US, Estonia, Finland and OECD reports. Timely, reliable and useful information from formative, process, outcome and impact evaluations provide significant input to measure the effectiveness of change programmes. Leadership and performance management are critical to the design, delivery and impact of significant change programmes in the public service and to assess the social return on investment.
AIMS
The aim of this module is to provide participants with the knowledge and skills to develop appropriate models of performance management that will allow organisations to:
Achieve key performance indicators;
Focus attention on outcomes and impact;
Motivate internal and external stakeholder collaboration;
Manage risk and maximise impact of transformational change programmes.

1. Assess the contribution of performance measurement to the achievement of changeinitiatives
2. Critically evaluate a range of performance measurement tools and techniques with aview to implementing appropriate and balanced criteria in line with organisational goals.
3. Utilise feedback as a management tool to motivate teams in achieving key performanceindicators and provide timely feedback for improved decision-making and control.
4. Evaluate the dynamics of team working and make a positive contribution to building ateam.

The Research Project provides participants with the opportunity to apply deeper learning to an identified and agreed organisational challenge in the area of Leadership, Innovation and Transformational Change. The research project offers participants the freedom to focus on issues and challenges of direct relevance and application to on-going initiatives within their organisations and to draw on experiential learning in a learning partnership between the organisation, the individual and the educational institution.

1. Identify and justify the basis on which the applied research project was chosen. Formallypresent theoretical and applied aspects of the research project.
2. Demonstrate an intervention in leading a strategic change management initiative.Display a comprehensive understanding of concepts and techniques to improve servicedelivery outcomes.

Pathway 2 will also demonstrate their own personal and professional understanding ofthe implications of their research project.

3. Provide evidence of enhanced knowledge of the organisation, environment of change,colleagues and self and honed relevant skills including communication, listening,problem solving, social interaction and team building.
4. Derive a sense of achievement from the successful completion of an extended researchproject of quantifiable benefit to and impact on the organisation, the participant andcontribution to the wider body of knowledge in Public Service reform.

Pathway 2 – Reflect on the learning from actions taken to address a complex PublicService problem or challenge both at an individual and organisation level and to considerthe implications for the wider Public Service.