This module aims to provide students with a knowledge and understanding of the nature and role of operations in a variety of product and service organisations. It provides an overview of the key activities and processes in designing, delivering, planning and controlling operations. These are integrated with operations strategy and operations performance throughout the module. The role of people in operations is a key focus of the module and organising for continuous improvement. Sustainability is addressed specifically and as a theme throughout the module.

1. Explain the role of operations management and key terminology and concepts and how they apply to different operations scenarios;

2. Examine operations planning and control systems;

3. Demonstrate an awareness of sustainability in operations management, and it’s impact on process, practices and systems;

4. Demonstrate the ability to apply quality management systems in operations, and in continuous improvement of operations;

5. Appraise the design of operations in relation to process, layout and use of technology;

6. Demonstrate an overall knowledge of the role of people in all elements of operations.

7. Examine supply chain management activities and inventory management in relation to Operations;